1. Frequently Asked Questions


What do I need to do once I have an appointment booked?

Please email us your dog’s vaccine records or bring them in person. If you’re a returning client and we don’t have them on file yet, we’ll send you a reminder. We also ask every client to complete a quick, one-time Liability and Veterinary Authorization Form. If you book online, our system will prompt you to fill it out automatically. Otherwise, you’ll recieve it by phone or email, but you’re always welcome to sign it in person.

Will I be sent a reminder for my appointment?

Our system will automatically send you a link to confirm online 72 hours before your visit, followed by a friendly reminder 24 hours before. We’re also required to call or text to confirm a day or two before, even if you’ve already confirmed online. This helps us reduce no-shows and gives us a chance to review your details.

Will you call or text me when my dog is done?

We call clients 10-15 minutes ahead of pickup. If you need more of an advance, let us know beforehand. If we can’t reach you by phone, we’ll leave a voicemail and/or follow up with a text message to make sure you know your pup is ready.

Do you offer mobile grooming?

Yes, however, our van is temporarily out of service. We don’t have a return date yet, but we’ll announce the news on our website and socials, so be sure to check back in. Want to be one of the first to know? Reach out and we’ll add you to our callback list.

Do you accept walk-in's?

Only for nail trims or teeth brushing, as both take less than 10 minutes. We’re still happy to schedule an appointment for you if you’d like to have it on your calendar.

What is your cancellation/rescheduling policy?

We aren’t charging cancellation fees at the moment, but please notify us as early as you can if you need to reschedule. This helps us offer your spot to another client and keeps our schedule running smoothly.

Do you groom puppies, seniors, large breeds, or dogs with special needs/behavioral challenges?

Yes! We groom any kind of dog, regardless of age, size, breed, or temperament. We take the time to get to know each dog’s needs, that way, every pup’s visit is as comfortable and enjoyable as possible.

Can I schedule more than one dog at a time?

Absolutely! You’re welcome to schedule online, but if you’d like each dog to see a specific groomer or come in at the same time, please call us with your preferences. Booking by phone lets us confirm that each groomer you request will be in that day, and we’ll schedule accordingly. Otherwise, we’ll book each dog with whichever groomers are available.